Company: Regis & Smith
Position: Customer Service Representative - Travel Consulta
Location: Vancouver, British Columbia, Canada
Customer Service Representative - Travel Consultant, Entry Level 1 Year Contract This is a work at home opportunity
Provide travel counseling support for travel to loyalty cardholders in an inbound call centre
Maintain a high level of customer service
Support callers with questions or inquiries about online bookings (processes, navigation, etc.)
Provide services based on client loyalty program rules and regulations
No travel background required – we provide full training!
Ability to work in a fast paced environment
Ability to resolve client concerns with a high level of customer service
Strong team player that is friendly, dedicated, and open to learning
Excellent verbal and written communication skills – French is an asset
Call Centre experience an asset
Flexible to work various shifts (weekends, evenings etc.,)
Must be available to start January 15, 2018
Virtual Worker Requirements:
Dedicated work space must be within own residence and that follows the ergonomic and safety regulations
Employee is responsible for supplying their own furniture; desk, file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Employee must complete The Home Office Safety and Ergonomics Assessment
Employee must complete and meet the requirements of the Virtual Worker Checklist
Employee must complete and meet the requirements of the Virtual Worker Policy and Schedule B “Additional Terms and Conditions for Home Based Workers
High speed internet capability with at least 01Mbps download/upload speed (no wireless or satellite ISP’s are permitted). Separate internet line aside from your home internet for personal use.
Must be located in the Greater Vancouver area.
What we offer you:
$16.00 per hour
1 year flex-time contract (January 15, 2018 – January 14, 2019)
2 weeks of vacation
Numerous company lunches and events
Positive and diverse work environment, with an outgoing and collaborative team
In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and agent incentives. We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach his/her potential. We are an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) we will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
Apply online today at http://www.regisandsmith.ca/job.php?ad=1512403281
You must be a current resident of Canada to apply for this position.
If you are not a Canadian citizen or a permanent resident, you will need an employment authorization before you begin to work or continue working in Canada.
Experience Required: yes
Paid or Volunteer: paid
Job Posted by:
Regis & Smith